Rules of Conduct & Policies



METRO Passenger Non-Harassment, Non-Bullying and Non-Discrimination Policy (March 2013):
    - Passengers shall not be harassed, bullied or discrimated against by other passengers or METRO employees.

    - Passengers who are being harassed, bullied or discrimated against should notify the bus operators immediately or
      call 207-774-0351 to file a complaint.

    - Passengers who are found guilty of harassing, bullying or discriminating against other passengers may be removed from the bus
      and may be refused
future rides on METRO buses.

METRO's One-Way Fare Policy (April 2013)
Every METRO customer paying a fare will be entitled to a one-way ride in the direction the bus is travelling when they get on.
When the bus reaches the posted end of line, the driver will assess if another fare is necessary due to the change in direction. Some
reasons for not being required to pay many include:
  - The customer's stop was not serviced on the one way trip (i.e. Brown Stree required, but bus went out to Main Street).
  - Questionable safety conditions exist (storms, mobility, traffic).
  - Customer unaware of policy or mistakenly rides the wrong route.

METRO operators will handle each particular case with extreme sensitivity and treat all customers fairly and without judgement. When a dispute arises, operators will contact dispatch to assist with a resolution. If a supervisor cannot be reached, the customer will be delivered to their destination and informed of the company policy.

Monthly pass holders are entitled to ride around the end of the line, but are limited to one round trip. once the bus reaches the point where the customer boarded, they will not be permitted to continue on.



All METRO passengers are asked to follow these RULES OF CONDUCT while traveling on METRO:

► Use of tobacco, drugs, alcohol or lit matches are not allowed on the bus. No dangerous materials of any kind are allowed. These items will be confiscated and proper discipline will follow. NO Smoking is allowed on METRO buses or in bus shelters.

► Deposit exact fare into farebox or show driver TenRide ticket, Regional Monthly Pass, Valid ID or promotional ticket --
    (link to fare information).

► The driver is in charge of the bus passengers and has authority to enforce the rules. Respect the authority of the driver by obeying promptly
    and courteously. Passengers are to refrain from unnecessary conversation with the driver. Do not argue with the bus operator.

► After boarding the bus, sit down (if seats are available). If no seats are available, standing is allowed (passengers are required to stand
    behind the yellow line). Keep aisles clear.

►Make way. Don't block aisles or doors. Remove children from strollers and collapse strollers. If this is not possible, make sure the aisle is clear.

► If you are standing, move back to let others aboard. If you have personal belongings, make sure they are not blocking the aisle or doors.
   (Always remember to take your personal belongings with you when you exit the bus.)

► No fighting, pushing, tripping, kicking, spitting, hitting, etc. will be tolerated on the bus. Rude, loud and abusive language will not be allowed.

► Do not put hand, head or other body parts (or throw anything) out the window.

► Limited food and beverages can be brought on board. Do not litter; avoid open food containers when possible.

► Shoes and shirts are required to ride METRO.

► No animals are allowed on the bus (except service animals).

► Respect fellow passengers. Do not be so loud that you disturb others. Excessive noise is not allowed on METRO. Be courteous when using
    cell phones. Use headphones when listening to music.

► Front seats should be reserved for persons with disabilities or senior citizens.  Mobile devices (i.e. wheelchairs, etc.) must be secured
    whenever possible.

► Keep personal items on your lap.

► Keep the bus clean, and do not cause any damage to bus property.

Passengers who violate any of these rules will be reported
to the proper authority and his/her privilege of transportation may be denied.

These Rules of Conduct are practical, common-sense guidelines for respecting the bus operator, fellow passengers and public property. These rules apply for all METRO buses and the Downtown Transportation Center (PULSE) at the Elm Street Garage.

Saturday the 1st. 114 Valley Street Portland, ME 04102 (207) 774-0351
Copyright 2012