Multi-Lingual & LEP Information
Resources for LEP* persons:
*Limited English Proficiency (updated August 2016)
TITLE VI Civil Rights Act
Poster with info on Title VI, including how to file a complaint.
Brochure with info on Title VI, Including how to file a complaint:
Arabic (1) Arabic (2)
French (1) French (2)
Somali (1) Somali (2)
(Based on census data and research, Arabic, French and Somali are the most prevalent non-English languages spoke in the region.)
Multi-Lingual Ride Guide Brochure
Provides a visual reference guide and translations in:
Acholi, Arabic, Burmese, Chinese, English, Farsi, French, Khmer, Kinyarwanda, Russian, Serbo-Croatian, Somali, Spanish, Swahili and Vietnamese
Please click here to download full brochure.
Please note: Translations are intended to provide a basic understanding for riding METRO.
Sometimes translations are imperfect and may misrepresent name and expressions.
We welcome comments and suggestions (call 207-774-0351).
Interpreter (phone service)
Helps individuals who need help understanding how to use METRO's service.
Please call 207-774-0351 or visit our Downtown Transportation Center at 21 Elm Street in Downtown Portland for assistance.
List of available languages. (PDF can be printed)
Interpreter (public meetings)
Available at METRO Public Meetings, upon request.
(Please call 207-774-0351 at least five business days prior to meeting to make arrangements.)
How to Ride Guide (Translated)
Visual reference and information on how to use METRO's service.
(Based on census data and research, Arabic, French and Somali are the most prevalent non-English languages spoken in the region.)
Complaint Process (Combined FORM-Translated)
General Complaint or concern about bus service
Title VI/Civil Rights Complaint (based on race, color or natinal original)
ADA Discrimination: Discrimination based on Disability
Link here for Google Translate.*
*Google Translate is a resource, but may not provide the most accurate translation for some lanuages.